The ICITEM certification process is designed to be rigorous, transparent, and focused on providing value to both suppliers and CIOs who rely on the results.

It all begins with an online application, where the company completes a structured form and provides the key documentation that will allow the evaluation to begin. This first step ensures that relevant information is available from the outset, facilitating an efficient and organized analysis.

Next, a reputational and reference review is conducted, one of the key differentiators of the process. This involves not only analyzing potential sanctions or risks, but also verifying real-world references through interviews with CIOs who have worked with the vendor. This allows for validation of the experience from a practical, rather than merely documentary, perspective.

In the next phase, scoring and committee evaluation take place, where all the analyzed dimensions—compliance, solvency, technical quality, and performance—are weighted. This assessment is not automatic but rather involves a joint committee that ensures sound judgment, objectivity, and consistency in the certification process.

Finally, the company receives its certification and a detailed report, which assigns a level (Gold, Silver, or Verified) and includes recommendations for improvement. This report not only confirms compliance but also serves as a guide for continued growth and strengthening its market position.

A comprehensive process that combines documentary analysis, real-world market validation, and expert evaluation, with the aim of building trust and facilitating safer decisions in the technological field.
 

The certification level obtained reflects the degree of maturity, compliance and reliability of each supplier within the ICITEM model.

This ranking is not arbitrary, but is based on a comprehensive evaluation that takes into account the certifications provided (such as ISO or other relevant standards), existing approvals, the strength of its internal processes and, especially relevant, the references verified with other CIOs.

In this way, companies that demonstrate a higher level of alignment with best practices in compliance, security, quality of service and governance, along with a validated track record in the market, gain access to higher levels of certification.

For CIOs, these levels serve as a clear and objective guide, facilitating the rapid identification of each vendor's level of trust and maturity. For vendors, they represent tangible recognition of their positioning and a differentiating factor compared to other non-certified solutions.